Personalized Mailer Boxes • Privacy & Data
Personalized Mailer Boxes Privacy Policy
This Privacy Policy explains how Personalized Mailer Boxes collects, uses, shares and protects personal information. It applies to our website, packaging enquiries, quote requests, artwork, orders, customer support, marketing preferences and related communications.
It also explains the rights that may be available to you under UK data-protection law, how to make a privacy request and how to raise a complaint.
Last updatedPrivacy at a Glance
How We Handle Information Connected With Your Packaging Project
The information we need depends on how you interact with us. A simple enquiry may require only contact details, while a packaging order can involve artwork, delivery information, invoicing details and project specifications. The sections below explain the policy in full.
Contact, project, order, artwork and permitted website information.
To quote, design, produce, deliver and support packaging orders.
Relevant providers where their services are needed for the work.
UK data-protection rights can apply depending on the circumstances.
Who We Are
Personalized Mailer Boxes provides custom mailer packaging services for customers in the United Kingdom. Personalized Mailer Boxes is a specialist project of Vertex Packaging.
The organisation that decides why and how personal information is used acts as the data controller.
How This Privacy Policy Applies
This Privacy Policy applies when you use our website or contact us about packaging. It also applies to quotations, artwork, orders, customer support and marketing preferences.
Another organisation may provide its own privacy information where it processes information for its own purposes. For example, this can apply to a payment provider, bank, courier or another independent service provider.
Information We May Collect
The information we collect depends on what you ask us to do and how you interact with Personalized Mailer Boxes.
Contact and Business Information
- your name and business name;
- your email address and telephone number;
- billing and delivery details; and
- information you include in correspondence.
Quote and Project Information
For a quote, you may provide quantities, dimensions, materials, print details, colours, finishes, delivery requirements and other project specifications.
You may also send artwork, photographs, reference images or other packaging files.
Artwork, Logos and Packaging Files
Packaging projects can include logos, brand assets, photographs, dielines, layouts, print instructions, product specifications, dimensions and proof files.
These files do not always contain personal information. However, a file may include a name, photograph, email address, telephone number or other information relating to an identifiable person.
When a file contains personal information, this Privacy Policy applies to that information. We may use the file to assess your brief, prepare a quote, provide design support, create proofs or arrange production.
Please avoid adding unrelated sensitive personal information to project files.
Website and Technical Information
Our website may generate technical information when you visit it. This can include an IP address, access time, browser information, device information, website activity and cookie or similar technology information.
We may use suitable technical data for website functions, security, troubleshooting and permitted measurement or analytics.
Any cookie notice or consent mechanism should accurately reflect the technologies actually operating on the website.
How We Use Personal Information
We may use personal information to answer enquiries, prepare quotations, discuss packaging specifications, review artwork and manage proofs.
For an order, relevant information may be used for production, invoicing, payment administration, delivery and customer support.
We may also keep suitable business records, protect our website and systems, manage marketing preferences and respond to privacy requests or complaints.
A quote request does not, by itself, subscribe you to unrelated general marketing.
Lawful Bases for Processing
UK data-protection law requires an appropriate lawful basis for processing personal information. The correct basis depends on the purpose and circumstances.
Contract and Pre-Contract Steps
We may process information to take steps you request before entering into a contract or to perform a contract with you. This can include quotations, order administration and delivery arrangements.
Legitimate Interests
We may rely on legitimate interests for a genuine business purpose where your rights and interests do not override that purpose. Examples can include appropriate business enquiries, fraud prevention, security and record keeping.
Legal Obligation
We may use or retain information where the law requires us to do so, including relevant tax, accounting or regulatory obligations.
Consent
Where we rely on consent, you can withdraw it. Withdrawal does not make processing carried out before withdrawal unlawful.
Quotes, Orders and Payments
We use quote information to understand your packaging project and provide relevant pricing. If you place an order, we may use relevant information to administer the job.
This can include artwork, proofing, production, invoicing, delivery and after-sales support.
A bank or payment provider may process information needed to complete a transaction and may provide its own privacy information.
Production, Suppliers and Fulfilment
Custom packaging production may require selected project information. People or organisations involved in production or fulfilment may therefore receive information needed to carry out their task.
For example, this can include packaging specifications, approved artwork or delivery details. Access should be limited to information relevant to the work being performed.
International Transfers of Personal Information
Some suppliers or service arrangements may involve access to personal information outside the United Kingdom. If this occurs, UK international-transfer requirements may apply.
Where required, the controller must use an appropriate lawful transfer route and safeguards relevant to the destination, recipient and circumstances.
Further information is available in the ICO's international transfer guidance.
Marketing Communications
If you subscribe to marketing, we may use your contact details for relevant marketing communications where the law permits us to do so.
You can use the unsubscribe option in a marketing email. You can also contact us to change your preference.
A quote request does not automatically subscribe you to general marketing. The rules that apply to electronic marketing can also vary according to the recipient and circumstances.
Order and Service Communications
Order and service communications are different from general marketing. We may contact you about a quotation, artwork, proof, payment, production or delivery.
We may also contact you about customer support, an order query or a complaint using the relevant project contact details.
Cookies and Similar Technologies
Our website may use cookies and similar storage or access technologies for site functions, security and permitted measurement. Depending on the technology and purpose, consent may be required or an applicable legal exception may apply.
These rules can apply to cookies, tracking pixels, scripts, local storage and other technologies that store information on or access information from a device.
Our cookie information and consent controls should match the technologies actually operating on the live website. See the ICO's storage and access technologies guidance.
Who We May Share Personal Information With
We do not sell or rent customer personal information for another organisation's own marketing. However, we may share relevant information where a service or legal requirement makes this necessary.
Production and Fulfilment Providers
A production or fulfilment provider may receive information needed to support an order, such as artwork or packaging specifications.
Couriers and Delivery Providers
A courier may need a recipient name, delivery address, telephone number and appropriate delivery instructions.
Payment Providers and Banks
A bank or payment provider may process information required for a transaction.
Website and IT Providers
Hosting, email, form or technical providers may process personal information where their service requires access.
Professional Advisers and Authorities
We may share relevant information with professional advisers where necessary or disclose information where the law or a valid authority request requires it.
How Long We Keep Personal Information
We do not keep every type of information for the same period. Retention depends on the reason the information was collected and any relevant legal, contractual or operational requirements.
For example, we may consider active enquiries, completed orders, artwork, accounting duties, complaints, possible legal claims and security needs.
When personal information is no longer required, it should be deleted or anonymised in accordance with the applicable retention process.
How We Protect Personal Information
We use proportionate technical and organisational measures intended to protect personal information against unauthorised access, misuse, loss or alteration.
Access should also be limited to people and providers who require the information for relevant work. However, no website, transmission method or computer system can guarantee complete security.
Your UK Data-Protection Rights
UK data-protection law can provide rights relating to your personal information. Which rights apply depends on the circumstances and the lawful basis being used.
Depending on the situation, you may have rights of access, rectification, erasure, restriction, objection or data portability. You can also object to direct marketing.
Where processing relies on consent, you can withdraw that consent. Not every right applies in every situation.
For more information, see the ICO's individual rights guidance.
To make a privacy request, email hello@personalizedmailerboxes.co.uk.
Data-Protection Complaints
If you believe we have handled your personal information incorrectly, you can complain to us and we will consider the complaint under the applicable data-protection complaints process.
Current UK requirements require organisations to acknowledge receipt of a data-protection complaint within 30 days and to take suitable steps to investigate and respond.
You can also complain to the Information Commissioner's Office.
Children's Information
Personalized Mailer Boxes provides packaging services mainly for businesses, and our website is not directed at children.
We do not ask children for personal information during the normal quotation or order process. If unnecessary information relating to a child reaches us, we will review the circumstances.
Third-Party Websites
Our website may link to websites or services operated by other organisations. Those organisations control their own sites and privacy practices.
This Privacy Policy does not replace the privacy information supplied by an independent website, payment provider, courier or other third-party service.
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, suppliers, processing activities or legal obligations change. The latest published version will show its update date.
If we intend to use existing personal information for a materially different purpose, we will provide any additional privacy information that applicable law requires before that processing begins.
Contact Personalized Mailer Boxes About Privacy
For a privacy question, data request or complaint, contact Personalized Mailer Boxes using the details below.
You can also use our Contact Us page.
Practical Answers
Personalized Mailer Boxes Privacy Policy FAQs
These answers summarise some common privacy questions. The detailed policy above remains the main explanation of how personal information is handled.
What information may Personalized Mailer Boxes collect?
Depending on your interaction with us, we may collect contact details, quote information, packaging specifications, order information and correspondence. We may also receive artwork or reference files that you choose to provide.
What happens to artwork or packaging files I send?
We may use artwork and reference files to understand your project, provide design support, prepare proofs and arrange production. Where a file contains personal information, this Privacy Policy applies to that information.
Does requesting a quote subscribe me to marketing?
No. A quote request does not automatically subscribe you to unrelated general marketing.
Can I stop marketing emails?
Yes. You can use an unsubscribe option provided in a marketing message or contact us to change your marketing preference.
Can I ask you to delete my personal information?
You can make an erasure request. However, the right to erasure is not absolute, and applicable law may allow or require certain records to be retained.
How can I make a privacy complaint?
Email hello@personalizedmailerboxes.co.uk or use the contact details on this page. You may also complain to the Information Commissioner's Office.
Privacy Question or Data Request?
Contact Our Team About Your Personal Information
If you have a question about this Privacy Policy, want to exercise a data-protection right or need to raise a privacy concern, contact us and include enough information for us to understand your request.
Contact Personalized Mailer Boxes